Privacy policy

Effective Date: 10/18/2024

Introduction

At Cleanzap, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Cleanzap mobile app (available on the App Store and Google Play) and other related services. We are committed to ensuring that your data is safe and secure, and we strictly adhere to privacy laws and regulations to protect your information.

By using Cleanzap, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

1.1 Personal Information

When you sign up for Cleanzap or use our services, we may collect personal details such as:

Name

Email address

Phone number

Payment details (credit/debit card information)

Location (if you enable location services)

1.2 Usage Data

We collect information about how you interact with the app, including:
Service booking history
App activity logs
Device information (such as device type, operating system)
IP address

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services.

Personalize and improve your experience on Cleanzap.

Process your payments securely.

Communicate with you regarding updates, promotions, and customer support.

Monitor and analyze usage and trends to improve the app's functionality.

Ensure security by preventing fraud and abuse.

3. How We Protect Your Information

We prioritize the security of your personal data. Cleanzap implements various measures to protect your information, including:

Encryption: All sensitive data, including payment information, is encrypted during transmission and storage.

Secure Servers: We store your data on secure servers and limit access to authorized personnel only.

Authentication Controls: Users can set up two-factor authentication (2FA) for additional account protection.

While we strive to protect your information, please note that no security system is foolproof. You are also responsible for keeping your login credentials confidential.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:

4.1 Service Providers

We may share information with third-party service providers who assist us in providing and improving Cleanzap services, such as payment processors, cloud storage providers, and customer support platforms. These providers are required to adhere to strict privacy and data security standards.

4.2 Legal Requirements

We may disclose your information if required by law or to protect the rights, safety, and property of Cleanzap, its users, or others.

5. Your Data Rights

As a Cleanzap user, you have the right to:

Access: Request a copy of the personal information we hold about you.

Correction: Ask us to correct or update inaccurate or incomplete information.

Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.

Opt-Out: You can opt out of receiving promotional communications at any time by following the unsubscribe instructions in those emails.

To exercise any of these rights, please contact our support team at [Insert Contact Email].

6. Cookies and Tracking Technologies

Cleanzap uses cookies and similar tracking technologies to enhance your experience on the app. Cookies allow us to:

Remember your preferences and settings.

Track app performance and gather usage statistics.

You can control or disable cookies through your device settings, though doing so may affect certain functionalities of the app.

7. Children's Privacy

Cleanzap does not knowingly collect personal information from children under the age of 13. If you believe your child has provided us with personal data without your consent, please contact us immediately, and we will take appropriate steps to remove the information.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.